Terms of service

ODA Travel is operated by Hmarketing.
Paxtonstraat 3 N, Box A3968, 8013 RP Zwolle, The Netherlands
Chamber of Commerce (KvK): 81002246 · VAT: NL003515174B57
Email: support@oda-travel.com · Phone: +31 6 51 02 28 72 (Mon to Fri, 09:00 to 18:00 CET)

1. Applicability

These terms apply to every offer and order in the ODA Travel online store at oda-travel.com.

2. Prices and payment

All prices are shown exclusive of VAT, customs duties and import taxes. Orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis: Import VAT, customs duties, and clearance fees are not included in the price and are collected from you (the customer) by the carrier or customs authority upon delivery. Payment is made at checkout using the payment methods offered, processed over a secure, encrypted connection.

3. Ordering and contract

The purchase agreement is concluded once you complete checkout and receive our order confirmation by email. If a product is unexpectedly unavailable, we inform you as soon as possible and refund any payment in full.

4. Delivery

We ship to Ireland, Italy, Romania and the United States. Orders are processed within 1 to 3 business days and are usually delivered within 6 to 10 business days in Europe and 8 to 15 business days in the United States. See the Shipping Policy for full details.

5. Withdrawal and returns

You have a statutory 14-day right of withdrawal plus an extended return window of up to 30 days after delivery. See the Return & Refund Policy for the procedure.

6. Warranty

All products come with a 2-year warranty covering material and manufacturing defects, in addition to the statutory conformity rights you have as a consumer.

7. Complaints

Complaints can be sent to support@oda-travel.com. We respond within 24 hours on business days and aim to resolve every complaint within 14 days.

8. Governing law

Dutch law applies to these terms and to all agreements with us, without prejudice to the mandatory consumer protections of your country of residence.

9. Additional terms for customers in the United States

Sections 9 to 14 apply only if you are a resident of, or place an order from, the United States. They supplement sections 1 to 8 above and, for US customers, prevail where there is any conflict. Nothing in these sections limits any right you have under the mandatory consumer protection law of your state that cannot be waived by agreement.

10. Governing law and venue for US customers

For customers in the United States, these terms are governed by Dutch law, without regard to its conflict of law provisions, except where the mandatory consumer protection law of your state of residence applies and cannot be contracted out of. Nothing in these terms deprives you of the protection of such mandatory provisions, nor of your right to bring proceedings before the courts of your state of residence where that right cannot be waived.

11. Informal dispute resolution

Before filing any claim, you agree to contact us first at support@oda-travel.com with a short description of the dispute and the relief you seek, so that we have an opportunity to resolve it informally. We will do the same before bringing a claim against you. Both parties agree to work in good faith for a period of 60 days from the date of that notice. This step is a precondition to formal proceedings, and the applicable limitation period is tolled during this 60-day period.

12. Disclaimer of warranties

Our products are covered by the 2-year warranty described in section 6 and by any warranty rights granted to you by mandatory law, including, where applicable, the implied warranties of merchantability and fitness for a particular purpose under the law of your state. Those rights are not affected by this section.

Beyond those warranties, and to the fullest extent permitted by applicable law, the website itself and its content are provided on an "as is" and "as available" basis. We do not warrant that the store will be uninterrupted, error-free, or free of harmful components, or that descriptions, images, pricing or availability information are free from typographical errors. Where an obvious pricing or description error occurs, we may cancel the affected order and refund you in full, as set out in section 3.

Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent permitted by applicable law, and except in cases of our fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be limited under mandatory law, our total aggregate liability arising out of or relating to your order or your use of our store is limited to the amount you paid for the product or products giving rise to the claim.

We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, even if we were advised of the possibility of such damages. Customs duties, import VAT and clearance fees remain payable by you as set out in section 2, and delays caused by customs authorities or carriers are outside our control.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so parts of this section may not apply to you. In that case our liability is limited to the smallest extent permitted by the law of your state.

14. Indemnification

You agree to indemnify and hold harmless Hmarketing, its officers, employees and suppliers from any third-party claim, demand or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the store, or your violation of any law or third-party right. We will notify you promptly of any such claim and will not settle it without your consent, which you will not unreasonably withhold.