Refund policy

ODA Travel is operated by Hmarketing.
Paxtonstraat 3 N, Box A3968, 8013 RP Zwolle, The Netherlands
Chamber of Commerce (KvK): 81002246 · VAT: NL003515174B57
Email: support@oda-travel.com · Phone: +31 6 51 02 28 72 (Mon to Fri, 09:00 to 18:00 CET)

Your right of withdrawal

You have a statutory 14-day cooling-off period: you may cancel your purchase without giving any reason within 14 days of receiving your order. On top of that, we offer an extended return window of up to 30 days after delivery.

Items eligible for return

All items sold on oda-travel.com are eligible for return under this policy. There are no non-returnable categories or exclusions. Items must be unused, undamaged and, where reasonably possible, in their original packaging.

How to return

1. Email support@oda-travel.com within 30 days of delivery, stating your order number and which item(s) you want to return.
2. We reply within 24 hours on business days with the return address and instructions. Do not return your parcel without contacting us first.
3. Ship the item back unused, undamaged and, where reasonably possible, in its original packaging.

The direct cost of the return shipment is borne by you, unless the item is faulty or we sent you the wrong item; in that case we cover the return costs.

Refunds

Once we receive your return (or you provide proof of shipment), we refund the full purchase amount including the original shipping costs within 14 days, using the same payment method you used. In practice most refunds are completed within 5 to 10 business days.

No restocking fees: you receive the full purchase amount back, we do not charge any handling or restocking fees.

Faulty or incorrect items

Received a damaged, faulty or incorrect item? Email a photo to support@oda-travel.com within 14 days of delivery and we will resolve it immediately with a replacement or full refund at no cost to you.

Exchanges

Want a different color or another product instead of a refund? Email support@oda-travel.com within 30 days of delivery and let us know what you would like instead. We process an exchange as a return + new order: once your original item is on its way back to us, we send out the replacement. Any price difference is refunded or invoiced separately. The direct cost of the return shipment for a preference-based exchange is borne by you; if the exchange is because the item is faulty or incorrect, we cover the return costs.

2-year warranty

All our products come with a 2-year warranty covering material and manufacturing defects, in addition to your statutory rights. See our FAQ for details.

Additional information for customers in the United States

This section applies if you are a resident of, or place an order from, the United States. It supplements the sections above, which continue to apply to your order. Nothing in this section limits any right you have under the consumer protection law of your state that cannot be waived by agreement.

Return window and refund timing

The 30-day return window and the refund terms described above apply to US orders in the same way. We confirm receipt of your return by email, and we issue the refund to your original payment method within 14 days of receiving the returned item or proof of shipment, whichever comes first. In practice most refunds are completed within 5 to 10 business days. Depending on your bank or card issuer, it can take a further 3 to 10 business days for the credit to appear on your statement. We do not charge restocking, handling or return processing fees.

Return shipping and import charges

As set out above, the direct cost of the return shipment is borne by you unless the item is faulty, damaged or we sent you the wrong item, in which case we cover it. Import VAT, customs duties and clearance fees paid on delivery are charged by the customs authority or carrier, not by us, and are not refundable by us. You may be able to reclaim them directly from US Customs and Border Protection once the goods have been exported; contact us and we will provide the documentation you need to support that claim.

No subscriptions, no automatic renewals

All orders placed on oda-travel.com are one-time purchases. We do not operate subscriptions, memberships, negative-option plans, free-to-paid trial conversions or any form of automatic renewal or recurring billing. You will never be charged again after your order unless you place a new order yourself. If you ever see a recurring charge from us, contact support@oda-travel.com immediately and we will investigate and refund it.

Clear pricing before you pay

Before you are asked to pay, the checkout shows the full price of your items, any shipping cost, any discount applied and the total amount that will be charged. We do not add mandatory fees after checkout. Import VAT, customs duties and clearance fees are the only additional amounts that may become payable, they are charged by the customs authority or carrier on delivery, and this is stated before you complete your order. Where a product is shown with a reference price that has been struck through, that price is a genuine former selling price in our own store, not an estimate of value elsewhere.

Cancelling before dispatch

If you change your mind before your order has been dispatched, email us and we will cancel it and refund you in full. Once an order has been handed to the carrier, the return procedure above applies.

Faulty, damaged or incorrect items

If an item arrives damaged, faulty or is not what you ordered, we replace it or refund it in full at no cost to you, including return shipping, as described above. This is in addition to any implied warranty of merchantability or fitness for a particular purpose that applies under the law of your state, and to any other remedy available to you under state or federal law.

Before you file a chargeback

If something is wrong with your order, please contact support@oda-travel.com first. We reply within 24 hours on business days and will resolve a valid problem with a replacement or a full refund. A chargeback filed with your bank typically takes 30 to 90 days to resolve, which is considerably slower than contacting us directly. Contacting us first does not affect your right to dispute a charge with your card issuer or bank at any time.

California residents

California Civil Code Section 1723 requires retailers to disclose their refund policy. Our policy is set out on this page in full: you may return any item within 30 days of delivery for a full refund to your original payment method, with no restocking or handling fees.

Who is responsible for loss or damage during return shipping?

The customer is fully responsible for ensuring the correct return of items.

📌 We cannot be held liable for lost or incorrectly delivered returns.

• If a package does not arrive or goes missing, only the sender (you) can file a claim with the carrier — the shipment is under their responsibility.
• Since you sent the package and we have no influence over the transport process, we cannot be contacted about this and are not liable for any loss or delay.
• Always use a tracked shipping method and keep your proof of shipment.

Questions

Email support@oda-travel.com. We reply within 24 hours on business days.