Payment Policy

ODA Travel is operated by Hmarketing.
Paxtonstraat 3 N, Box A3968, 8013 RP Zwolle, The Netherlands
Chamber of Commerce (KvK): 81002246 · VAT: NL003515174B57
Email: support@oda-travel.com · Phone: +31 6 51 02 28 72 (Mon to Fri, 09:00 to 18:00 CET)

Accepted currencies

Prices in our store are displayed and charged in EUR (€), USD ($) or RON (lei), depending on your delivery country. Orders delivered to the United States are displayed and charged in USD. The currency shown at checkout is the currency you will be charged in; there is no manual currency conversion needed on your part.

Accepted payment methods

We use Shopify Payments and trusted third-party providers to process your payment securely. At checkout you can pay with:

  • Cards: Visa, Mastercard, Maestro, American Express
  • Digital wallets: Apple Pay, Google Pay, Shop Pay

Available payment methods may vary slightly depending on your device and delivery country.

Payment security

All payments are processed over an encrypted (SSL/TLS) connection via Shopify Payments and our payment partners. Card payments are protected by 3D Secure authentication where supported by your bank, and all providers we use are certified to the PCI-DSS (Payment Card Industry Data Security Standard). We never see or store your full card details.

When you are charged

Payment is authorised and charged at the moment you complete checkout. Your order is only processed once payment has been successfully received.

Prices and VAT

All prices shown in our store are exclusive of VAT, customs duties, and import taxes, in local currency. Orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis: Import VAT, customs duties, and clearance fees are not included in the price and are collected from you (the customer) by the carrier or customs authority upon delivery. Any shipping costs are shown clearly at checkout before you confirm your payment.

Failed or declined payments

If your payment is declined, this can have several causes:

  • Card limit reached or insufficient balance.
  • Incorrect card details (number, expiry date, CVV).
  • 3D Secure authentication not completed or expired.
  • Card not enabled for remote or international purchases.
  • Temporary block by your bank for security reasons.

What to do:

  1. Double-check the details you entered and try again.
  2. Try a different payment method (another card, PayPal, Apple Pay, etc.).
  3. Contact your bank if the problem persists.
  4. If nothing works, email us at support@oda-travel.com with a screenshot of the error message. Our team will help you complete your order.

Fraud Prevention

To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We utilize Shopify's advanced fraud analysis tools, and may use third-party services like Disputely or Chargeflow, to identify and flag potentially high-risk transactions.

If our system flags an order as suspicious, we reserve the right to take the following actions:

  • Request additional verification from the customer. This may include confirming personal details or providing a partial image of the payment card and a photo ID (with sensitive information obscured).
  • Cancel the order and issue a full refund to the original payment method.

This process is in place to ensure the security of every transaction and protect cardholders from unauthorized use.

Chargebacks / Payment Disputes

We encourage customers to contact us directly at support@oda-travel.com to resolve any issues with their order first. We are committed to finding a fair and swift resolution.

A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process:

  • We receive a notification of the dispute from the financial institution.
  • Our team conducts an internal review within 5-7 business days, gathering all relevant evidence, including order details, proof of shipment, tracking information, and any communication with the customer.
  • This evidence is submitted to the card issuer, who makes the final determination.

Please note that our Refund Policy governs all returns and refunds. Initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

Subscriptions or Recurring Payments

ODA Travel currently does not offer any subscription-based products or services. All purchases made on our website are one-time transactions. You will only be charged for the items you purchase at the time of checkout.

Pre-Authorization / Pending Charges

When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification to ensure that sufficient funds are available for the purchase. The charge will only be finalized (or "settled") once your order is processed for shipment. You may see this as a "pending" charge on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for the funds to become available again in your account depends on your bank's policies, typically ranging from 3 to 10 business days.

Changing your payment method after ordering

Once an order has been placed and paid, the payment method can no longer be changed. If you need to use a different payment method, contact us as soon as possible at support@oda-travel.com. If the order has not yet been prepared for shipment, we may be able to cancel it so you can place a new order with your preferred payment method.

Order confirmation

You automatically receive an order confirmation by email once your payment is completed, which serves as your proof of purchase. As we sell exclusively to private consumers (B2C), we are not able to issue formal VAT invoices.

Additional information for customers in the United States

This section applies if you are a resident of, or place an order from, the United States. It supplements the sections above, which continue to apply to your order. Nothing in this section limits any right you have under the consumer protection law of your state that cannot be waived by agreement.

Currency for US orders

Orders placed for delivery in the United States are displayed and charged in USD ($). The currency shown at checkout is the currency your card will be charged in, so no manual conversion is needed on your part. Depending on your card issuer, a foreign transaction fee may still apply because the merchant of record is established in the Netherlands; that fee is charged by your bank, not by us.

Total price before you pay

Before you are asked to confirm payment, the checkout shows the price of each item, any shipping cost, any discount applied, and the total amount that will be charged to your card. We do not add mandatory fees after checkout, and there are no handling, service or processing fees. Import VAT, customs duties and clearance fees are the only additional amounts that may become payable on a US order; as set out under "Prices and VAT" above, these are charged by the carrier or customs authority on delivery and are not collected by us.

Reference and strike-through prices

Where a product is shown with a higher reference price that has been struck through, that price is a genuine former selling price in our own store, not an estimated value elsewhere and not a manufacturer's suggested price. Discount percentages shown are calculated against that former price.

One-time purchases only

As stated under "Subscriptions or Recurring Payments" above, every order on oda-travel.com is a one-time transaction. We do not operate subscriptions, memberships, negative-option plans, free-to-paid trial conversions or any form of automatic renewal. You will never be charged again unless you place a new order yourself. If you ever see an unexpected recurring charge from us, email support@oda-travel.com immediately and we will investigate and refund it.

Authorisation holds

As described under "Pre-Authorization / Pending Charges" above, your bank may place a temporary hold on the funds when you order. If an order is cancelled, the hold is voided and your bank typically releases the funds within 3 to 10 business days. That release is handled by your bank; we cannot accelerate it, but we can provide written confirmation of the cancellation for your bank if that helps.

Disputes and chargebacks

If something is wrong with your order, please contact support@oda-travel.com first. We reply within 24 hours on business days and will resolve a valid problem with a replacement or a full refund, usually far faster than a chargeback, which typically takes 30 to 90 days to resolve. Contacting us first does not affect your right under the Fair Credit Billing Act, or under your card issuer's own rules, to dispute a charge directly with your bank at any time.

Proof of purchase

As stated under "Order confirmation" above, the confirmation email you receive serves as your proof of purchase and shows the full amount charged. If you need an itemised receipt for expense or tax purposes, email us and we will send one.

Related policies

For information on where and how we ship your order, see our Shipping Policy. For information on returns, exchanges and refunds, see our Refund Policy. By placing an order, you agree to our Terms of Service.

Questions

Check our FAQ or reach out via the contact page. We reply within 24 hours on business days.